Help Center

Find answers to your questions about our investment platform


Frequently Asked Questions

Creating an investment account is simple:

  1. Click on the "Sign Up" button in the top right corner of the homepage
  2. Fill out the registration form with your personal information
  3. Verify your email address by clicking the link sent to your inbox
  4. Complete the identity verification process by uploading the required documents
  5. Set up your investment preferences and risk profile
  6. Add funds to your account to start investing

The entire process typically takes 1-2 business days for verification approval.

Our minimum investment requirements vary by investment type:

  • Standard investment accounts: $500 minimum initial deposit
  • Government bonds: $1,000 minimum investment
  • Corporate bonds: $2,000 minimum investment
  • Municipal bonds: $5,000 minimum investment
  • International bonds: $3,000 minimum investment

We also offer fractional bond investing for selected bond funds with a minimum of $100, making it easier for new investors to get started.

To reset your password:

  1. Click on the "Login" button at the top of the page
  2. Select "Forgot Password" below the login form
  3. Enter the email address associated with your account
  4. Check your email for a password reset link (check spam/junk folders if not in inbox)
  5. Click the link and follow the instructions to create a new password
  6. Use your new password to log in

Password reset links expire after 24 hours for security reasons. If your link expires, simply restart the process.

Our fee structure is transparent and competitive:

  • Account maintenance fee: $10 per month (waived for accounts with balances over $10,000)
  • Bond purchase commission: 0.5% of transaction value (minimum $5, maximum $50)
  • Bond sale commission: 0.3% of transaction value (minimum $5, maximum $30)
  • Portfolio management fee: 0.25% annually for managed accounts
  • Wire transfer fee: $25 for outgoing wire transfers (incoming transfers are free)

We believe in transparent pricing and do not charge hidden fees. A complete fee schedule is available in your account settings.

To withdraw funds from your investment account:

  1. Log in to your account
  2. Navigate to the "Accounts" section
  3. Select the account you wish to withdraw from
  4. Click on "Withdraw Funds" button
  5. Enter the amount you wish to withdraw
  6. Select your preferred withdrawal method (bank transfer, wire transfer, etc.)
  7. Confirm the transaction

Standard withdrawals typically take 1-3 business days to process. Wire transfers may be completed same-day if requested before 1 PM Eastern Time.

Video Tutorials

Getting Started with Bond Investing

A comprehensive walkthrough of our platform for new investors.

8:24 mins

How to Create a Bond Ladder

Step-by-step guide to building an effective bond ladder strategy.

12:07 mins

Understanding Bond Risk Factors

Learn about different risk factors that affect bond investments.

10:15 mins

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